November ServiceCare (Advisor, Parts and Service BDC Training)
11/18/2019 - 9:00 AM
Laguna Hills, CA
11/21/2019 - 5:00 PM
Get your new hire Service Coordinators (SC) ready to effectively manage and convert service related calls into beneficial revenue-generating
appointments. The Introduction to ServiceCare is an intensive 4-day classroom training course designed to teach your SC the fundamental skills to become a top performer in your BDC/Call Center/Service Department.
Your SC's will learn how to effectively engage existing and potential customers, build store value, promote higher CSI's, and to set solid and specific service department appointments. They will learn how to overcome a range of customer objections while creating a positive customer experience. They will be given opportunities to practice what they learn (role play exercises) utilizing proven conversation-controlling tools (scripts, store wow-factors, PowerTracks, and industry best practices), and when it's appropriate time to use them.
Setting solid and specific reservations through the use of inbound & outbound call scripts
Introduction to service related PowerTracks and when it's appropriate to use them
Role-playing basic to difficult customer situations over the phone
Introduction and Usage of store wow-factors
Confirming and rescheduling appointments
Following Up and rescheduling No-Shows
Conducting Outbound Campaigns
Appropriate selling techniques
And much more....
Monday - Thursday (9:00 am - 5:00 pm)
For directions to MAST training academy, copy and paste the link below:
**Classes maybe rescheduled one week prior to the beginning due to insufficient enrollment**