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Learn the best practices from industry experts.
Classes for eveything from lead conversion to phone technique.

Training Academy

October SalesCare (Showroom, Internet, and Sales BDC Training)

  Type:   Sales Care   Start Date:   10/2/2023 - 9:00 AM
  Location:   Laguna Hills, CA   End Date:   10/5/2023 - 5:00 PM

Introduction to SalesCare is an intensive 4-day classroom training and coaching designed to get your new and existing Showroom Reps, Internet, and Sales BDC Agents ready to effectively manage and convert sales calls and internet lead opportunities into beneficial showroom appointments that show and sell.

Your representatives will learn industry best practices on effectively engaging new and existing customers, building value-based relationships, promoting higher customer retention, and improving CSI's. They will also learn how to address and overcome a range of objections while creating a positive customer experience. They will be given opportunities to practice what they learn (extensive role-play exercises) utilizing proven conversation-controlling tools.

Topics Covered:
* Setting solid and specific appointments through the use of inbound & outbound phone guides
* Utilizing PowerTracks to address and overcome objections & push-back
* Role-playing basic to challenging phone scenarios
* Best practices for Internet engagement, conversions and follow up
* How to build and maintain valuable retention-promoting customer relationships
* Effective utilization of store wow-factors (commercials)
* Producing effective No-Show follow-up and rescheduling
* Conducting effective Outbound Phone Campaigns
And much more...

Monday - Thursday from 9:00am - 5:00pm daily

For directions to our training academy, copy and paste the link below: