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Training Academy

October ServiceCare (Advisor, Parts and Service BDC Training)

  Type:   Service Care   Start Date:   10/18/2021 - 9:00 AM
  Location:   Laguna Hills, CA   End Date:   10/21/2021 - 5:00 PM


ServiceCare is a 3-4 day intensive classroom training designed to get your new and experienced Service Department representatives (Advisors, Parts, and BDC Agents) ready to effectively manage and convert service-related opportunities into beneficial appointments that show. Your representatives will learn how to proactively address customers, build long-term relationships, promote higher CSI's, and develop the skills required today to become top revenue-generating performers in your Service Department.

Topics Covered:
* Producing solid and specific appointments through the use of inbound/outbound phone guides (scripts)
* Introduction to objection-overcoming techniques (PowerTracks)
* How to build valuable retention-promoting relationships
* Building unique "Why service here" store propositions (Wow-Factors)
* Effective No-Shows follow-up and rescheduling
* Conducting effective Outbound Campaigns
* Appointment sales and closing acumen

They will be given opportunities to practice what they learn (extensive role-play exercises) utilizing proven conversation-controlling tools. and much more...

Hours:
Monday - Wednesday from 9:00am - 5:00pm daily

For directions to our training academy, copy and paste the link below:
http://http://www.crmomentum.com/contact.html

Note: Classes may be rescheduled one week prior to start due to insufficient enrollment.