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Classes for eveything from lead conversion to phone technique.

Training Academy

February SalesCare (Showroom & BDC Sales Training)

  Type:   Sales Care   Start Date:   02/13/2023 - 9:00 AM
  Location:   Laguna Hills, CA   End Date:   02/16/2023 - 5:00 PM


Momentum Automotive Success Training (MAST) introduction to SalesCare is an intensive 4-day classroom training designed to get your new and existing Showroom & customer-facing representatives (BDC) ready to effectively, engage, manage, and convert sales-related INTERNET and PHONE opportunities into beneficial showroom appointments that show!

Momentum Automotive Success Training (MAST) Academy will show your Reps how to set and manage expectations and promote higher CSI's. They will also learn how to address and overcome a range of caller resistance while creating positive communication experiences. They will be given opportunities to practice what they learn (extensive role-play exercises) utilizing proven conversation-controlling tools (industry best practices).

Topics Covered:
Setting solid and specific appointments through the use of inbound & outbound phone guides
Introduction to sales objection-overcoming PowerTracks and when it's appropriate to use them
Role-playing basic to difficult phone situations
Building valuable retention-promoting customer relationships
Introduction and usage of store wow factors (commercials)
Confirming and rescheduling appointments
Conducting effective following Up
Conducting effective Outbound Campaigns
Internet conversion strategies and metrics
And much more...

Hours:
Monday - Friday from 9:00 am - 5:00 pm daily

For directions to our training academy, copy and paste the link below:
http://http://www.crmomentum.com/contact.html

***Classes may be rescheduled due to insufficient enrollment***