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Classes for eveything from lead conversion to phone technique.

Training Academy

November ServiceCare (Advisor, Parts and Service BDC Training)

  Type:   Service Care   Start Date:   11/22/2021 - 9:00 AM
  Location:   Laguna Hills, CA   End Date:   11/24/2021 - 5:00 PM

ServiceCare is a 3-4 day intensive classroom training designed to get your new and experienced Service Advisors, Parts Reps, and Service BDC Agents ready to effectively manage and convert service-related calls and opportunities into beneficial appointments that show. Your representatives will learn how to proactively address customers, build long-term relationships, promote higher CSI's, and develop the skills required today to become top revenue-generating telephone performers in your Service Department.

They will be given opportunities to practice what they learn (extensive role-play exercises) utilizing proven conversation-controlling tools.

Topics Covered:
* Producing solid and specific appointments through the use of inbound/outbound phone scripts (guides)
* Introduction to objection-overcoming PowerTracks
* Role-playing basic to challenging phone scenarios
* How to build valuable retention-promoting relationships
* Building unique "Why Buy Here" store propositions
* Introduction and usage of store Wow-factors
* Effective No-Shows follow up and rescheduling
* Conducting effective Outbound Campaigns
* Appointment closing acumen
And much more...

Monday - Wednesday from 9:00am - 5:00pm daily

For directions to our training academy, copy and paste the link below: