Momentum Automotive Success Training (MAST) introduction to SalesCare is an intensive 4-day certified training designed to get your new and existing Showroom & customer-facing representatives (BDC) ready to effectively, engage, manage, and convert sales-related INTERNET and PHONE opportunities into beneficial showroom appointments that show!
MAST Academy will show your Reps how to set and manage expectations and promote higher CSI's. They will also learn how to address and overcome a range of caller resistance while creating positive experiences. They will be given opportunities to practice what they learn (extensive role-play exercises) utilizing proven conversation-controlling tools (industry best practices).
Topics Covered:
Setting solid and specific appointments through the use of inbound & outbound phone guides & salesmanship
Introduction to sales objection-overcoming PowerTracks and when it's appropriate to use them
Building valuable retention-promoting customer relationships
Introduction and usage of store wow factors (commercials)
Role-playing basic to difficult phone situations
Confirming and rescheduling appointments
Conducting effective Outbound Campaigns
Internet conversion strategies and metrics
Conducting effective following Up
And much more...
Hours:
Monday - Friday from 9:00 am - 5:00 pm daily
For directions to our training academy, copy and paste the link below:
http://http://www.crmomentum.com/contact.html
***Classes may be rescheduled due to insufficient enrollment***
