Get your existing and new hire Service Writers, Parts Dept., and Service BDC Reps ready to effectively manage and convert service-related opportunities into beneficial appointments that show. ServiceCare is a 4-day intensive classroom training course designed to prepare your customer-facing representatives on building valuable relationships and the business development skills required to become top revenue-generating performers in your service department.
Momentum Automotive Success Training (MAST) Academy will show your representatives how to effectively engage and convert existing and potential customers into valuable service appointments that show. They will also learn how to overcome a range of caller resistance while creating positive experiences. They will be given opportunities to practice what they learn utilizing proven conversation-controlling tools.
Best-practices topics covered:
Setting solid and specific service appointments (Inbound/Outbound guides)
Introduction to service-related conversation-controlling tools
Extensive role-playing exercises
Building valuable retention-promoting relationships
Building effective "Why Service Here" store propositions
Introduction and Usage of store Wow-factors (commercials)
Conducting effective following Up
Confirming and rescheduling appointments
Conducting effective Outbound Campaigns
Sales & closing acumen
And much more...
Monday - Thursday from 9:00 am - 5:00 pm
For directions to our training academy, copy and paste the link below:
Note: Classes may be rescheduled due to low enrollment.