Introduction to SalesCare is a certified intensive 4-day training and performance coaching course designed to get your new and existing Showroom and Call Center Agents ready to effectively manage and convert sales calls and internet lead opportunities into beneficial showroom appointments that show and sell.
Your representatives will learn industry best practices on effectively engaging customers, building value-based relationships, promoting higher customer retention, improving CSI's, and converting more opportunities into sales. They will also learn how to address and overcome a range of objections while creating positive customer experiences. They will be given opportunities to practice what they've learned (extensive exercises) utilizing proven conversation-controlling tools.
Topics Covered:
* Setting solid and specific appointments through the use of best practices phone guides
* Utilizing PowerTracks to address and overcome appointment objections and resistance
* Role-playing basic to challenging phone, chat, and text scenarios
* Best practices for Internet engagement, conversions and follow up
* How to build and maintain valuable retention-promoting customer relationships
* Effective utilization of store/organization wow-factors (commercials)
* Producing effective No-Show/No-Purchase follow-up and rescheduling
* Conducting effective Outbound Campaigns
* Sales & closing acumen
And much more...
Hours:
Monday - Thursday from 9:00 am - 5:00 pm daily
For directions to Momentum Automotive Success Training Academy, copy and paste the link below:
https://www.crmomentum.com/index.php?action=training
*Classes may be canceled due to insufficient enrollment.
