Momentum Automotive Success Training (MAST) introduction to SalesCare is an intensive 4-day certified training designed to get your new and existing Showroom, BDC, and customer-facing representatives ready to effectively manage and convert sales-related Internet and Phone opportunities into beneficial showroom appointments that show!
Momentum Automotive Success Training (MAST) will train your representatives on how to: effectively engage existing and prospective customers, build valuable long-term relationships, store value, and promote higher CSI's. They will also learn how to overcome a range of caller resistance while creating positive phone and internet experiences. They will be given opportunities to practice what they learn (extensive role-play exercises) utilizing proven conversation-controlling tools (industry best practices).
Topics Covered:
Setting solid and specific appointments through the use of inbound & outbound phone guides
Introduction to sales objection-overcoming PowerTracks and when it's appropriate to use them
Role-playing basic to difficult phone situations
Building valuable retention-promoting customer relationships
Introduction and usage of store wow-factors (commercials)
Confirming and rescheduling appointments
Conducting effective following Up
Conducting effective Outbound Campaigns
Internet conversion strategies and metrics
Sales and closing acumen
And much more...
Academy Hours:
Monday - Thursday from 9:00am - 5:00pm daily
For directions to our training academy, copy and paste the link below:
http://http://www.crmomentum.com/contact.html
***Classes may be rescheduled due to insufficient enrollment
